Kenyatta University is committed to continuously improving service delivery by gathering valuable feedback from students. As part of this initiative, the 2025 KU Customer Satisfaction Survey aims to assess the quality of services provided across various university departments.
Purpose of the 2025 KU Customer Satisfaction Survey
The university conducts this annual survey to ensure that student needs are met effectively. The insights gained from this process play a critical role in:
- Identifying areas that require improvement.
- Enhancing overall student experience.
- Strengthening service efficiency in various units.
Survey Period and Access Details
Survey Dates: 3rd February – 28th March 2025
Mode: Online via Google Forms
Access: Through KU Student Email Account
How to Participate in the Survey
To take part in this important exercise, students are required to follow these steps:
- Log in to your student corporate email account. (If you experience difficulties, visit the Students’ Computer Labs for account reactivation.)
- Locate the email with the subject “2025KU CUSTOMER SATISFACTION SURVEY.”.
- Click the link provided in the email body to open the survey form.
- Read the instructions carefully, complete the survey, and submit your responses.
Your participation matters!
Kenyatta University encourages all students to dedicate time to complete this survey. Your feedback is instrumental in shaping the future of student services and academic excellence at the university.
CLICK HERE TO ACCESS THE 2025 KU CUSTOMER SATISFACTION SURVEY
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